Support Center

We are here to help.

Contact Us

Email is the fastest way to reach our team. We typically respond within 24 hours on business days.

Common Questions

How long does a deposit take to be credited?

All deposits are reviewed manually before being credited. This typically takes 1–2 business days. You will receive confirmation once the deposit has been reviewed.

My deposit shows as pending — what does that mean?

Pending means your payment was received by Stripe and is awaiting admin review. No further action is required on your part. Contact support@etheon.io if it has been more than 3 business days.

How do I cancel my subscription?

You can cancel your subscription from your account settings at any time. Your subscription will remain active until the end of the current billing period.

I can't log in to my account.

Use the “Forgot password” link on the login page to reset your password. If you still cannot access your account, email support@etheon.io with your registered email address.